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Customer Service
Welcome to the PETA Catalog's Customer Service Department! Below you'll find a special list of frequently asked questions and their answers. Please take a look to see if your question is addressed here. If not, you can reach us by e-mail at Support@PETACatalog.com, by telephone at 877-926-4926 (610-870-0194 outside the United States) Monday-Friday 9:00 a.m. – 5:00 p.m. eastern standard time, or by mail at PETA Catalog, 100 Pine Ave., Holmes, PA 19043.
Q. When will my order ship?
A. If the items that you ordered are in stock, your order will ship from our fulfillment center within three business days.
Q. How will my order ship, and when will I receive it?
A. Packages are processed from our fulfillment warehouse on the East Coast of the
· PETA's Standard Shipping costs the least and will arrive by UPS Ground or USPS Priority Mail (depending on your location) in 5-10 business days for addresses in the United States.
· Need it fast? Choose PETA's Express or Next Day shipping option—you will receive your order within one to three business days of when it is processed. (Note: For Next Day Shipping, order must be received by noon EST)
· International orders can take up to six weeks to be received, depending on their transit through Customs operations.
Q. Will I be able to track my order?
A. If your order is shipped by UPS, you will be able to track your order. Orders shipped by USPS and all international orders are unable to be tracked.
Q. What are the shipping costs and sales tax for my online or mail in order?
A. Please refer to the below chart to calculate your shipping charges. Some states require the addition of sales tax to the overall total of your order, including shipping.
| Order Total | | Standard | | Express +$12 | | Next Day +$22 | | | International | |
| Up to $10 | | $5.95 | | $17.95 | | $27.95 | | $6.95 | | $8.95 |
| $10.01 - $25 | | $6.95 | | $18.95 | | $28.95 | | $7.95 | | $10.95 |
| $25.01 - $35 | | $7.95 | | $19.95 | | $29.95 | | $9.95 | | $15.95 |
| $35.01 - $50 | | $8.95 | | $20.95 | | $30.95 | | $10.95 | | $20.95 |
| $50.01 - $75 | | $10.05 | | $22.05 | | $32.05 | | $12.05 | | $25.95 |
| $75.01 -$100 | | $12.95 | | $24.95 | | $34.95 | | $14.95 | | $30.95 |
| $100 & up | | $14.95 | | $26.95 | | $36.95 | | $16.95 | | $35.95 |
· Orders shipping outside of the continental
· AK, HI, PR, APO/FPO and US Territories will arrive by USPS
· Express Shipping is $12 plus standard delivery charge (per address) and will arrive in 2 - 3 buiness days
· Next Day shipping is $22 plus standard delivery charge (per address) and will arrive in 1 business day if order is placed by 12:00 p.m. EST
Q. How do I use my promotional code discount?
A. Promotional codes can be applied to an order via the submission box found below the product list in your shopping cart page. Please note that there is a limit of one promotional code per order. Discounts apply to the true merchandise total value only and are not applied to shipping and handling fees or taxes.
Q. Is my credit card charged when I enter my order?
A. Yes and no. Your credit card will be validated and your order amount will be reserved by your credit card company, but it will not actually be charged until your order ships. If items are out of stock, you will not be charged for them until they ship. And, there are no additional shipping charges for back orders when they release.
Q. What is your return policy, and do you provide return labels?
A. PETA has a 100 percent guarantee on all merchandise orders for 60 days. You can return an item for credit, exchange, or refund. We have a very low return rate, so we are not currently including return labels in our orders. We accept exchanges postage-free (i.e., you pay to send in your return, but you will not be charged additional postage on the replacement; we will ship out the exchange item postage-free).
Q. Which T-shirt size should I order?
A. PETA carries a variety of T-shirt types. The regular cotton T-shirts in standard sizes are unisex and sized larger (for men). The fitted sizes run quite small, so you may wish to order at least one size larger than usual. The youth shirts are sized as follows: Small (6-8), Medium (10-12), and Large (14-16).
Q. Will my order help PETA?
A. PETA is a nonprofit, tax-exempt 501(c)(3) corporation funded almost exclusively by the contributions of our members, and as such your PETA Catalog purchase helps to support our vital work to help animals worldwide. Thanks to the assistance of kind people like you, PETA has made tremendous strides to make the world a better place for animals, improving the lives of literally billions of animals suffering in factory farms, laboratories, circuses, and fur farms. These victories are made possible with the generous support of compassionate people like you. To learn more about our work and history, please visit http://www.PETA.org/about.
